30-Day
Money Back Guarantee
Our Guarantee
Try our Jupiter Water Ionizers and personally experience the
benefits for 30 days. We are so sure that you will be
satisfied with your purchase that we offer you a 30-day money
back guarantee. If within 30 calender days you wish to
do without the benefits of your ionized alkaline water
please contact
us at (877) 356-2508 or fill out our online
Return Request Form to arrange for a return. We will gladly
refund your money or exchange the item, as you wish. (see
Restrictions & Limitations below)
Lowest Price
Guaranteed!
Within 30 days of your investment in our Jupiter Water Ionizers
we will meet any internet competitor's DELIVERED price on the
identical product and model.
How
to Make a Return
All
returns must have proper authorization before they can be accepted
by our receiving department. If you'd like to return a product
please call us at (877) 356-2508 or fill out our online
Return Request Form to request your return authorization.
-
Remove
filter before shipping and discard (filter is no longer
usable). Make sure to do so over a sink since water
will rise from the filter connector and spill through
the drain hole.
If the filter is mounted, severe
damage to the machine may occur during shipping.
-
Remove
any excess water from the machine by tilting the machine
to allow excess water to run out of the filter mount.
Make sure to do this over your
sink.
-
Remove
the hoses, clamps, stainless steel spout hose, and faucet
diverter.
-
Pack
ionizer and parts in the original box, along with paperwork.
Make sure that the machine is
packed in the original package and put into another box
for shipping. A double package is suggested to prevent
any damages. We are not responsible for any damage
caused by improper packaging.
-
It's
best to use a shipping company with package tracking capabilities
(UPS or Fed-Ex).
Please ensure that you provide
shipping insurance for the value of the products.
-
Return
freight must be pre-paid.
Refunds will be
issued in the same manner in which the products were purchased.
Restrictions
& Limitations On Our Guarantee
Our
Biostone Filters and Calcium Cartridge Inserts are consumable
components and are not returnable if used due to sanitary health
issues. Filters that are packed with an ionizer are subject
to the refund stated below. All used Biostone Filters
and Calcium Cartridge Inserts purchased separately are non-refundable.
100%
of the purchase price will be refunded for unused ionizers.
For ionizers that have been used (filter installed, and water
sent through machine) we will deduct $40 from the purchase price
for the cost of a new filter.
The
customer is responsible for all shipping and insurance costs
for returning an item.
